Book & insights

Understand the decisions behind the deal.

Buyer-centered thinking, practical frameworks, and supporting resources grounded in real enterprise sales and buying experience.

Buyer Sense Conversations by Petra Wagner, paperback and digital editions

By Petra Wagner

Buyer Sense Conversations™

How founders help buyers make confident decisions in complex B2B deals.

Written for founders selling complex solutions, the book is also relevant to enterprise sales leaders and teams who want to understand why strong opportunities stall.

Complex sales isn’t just about presenting value or moving through CRM stages. Buyers need to interpret information, align stakeholders, manage risk, justify investments, and build an internal story that supports a decision.

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Inside the book

The Buyer Sense framework.

Three views of the same idea: how buyers actually move toward a confident decision, and what sellers can do to help.

Internal Buyer Journey diagram: Interpret — what does this mean, Align — can we agree, Defend — can I justify this
The internal buyer journey — what happens inside the customer’s organization.
Buyer Sense Conversations framework: Orient, Decode, Disturb, Reframe, Align, Prioritize, Mobilize across Safety, Awareness, Understanding, Clarity, Agreement, Timing and Internal Action
The seven Buyer Sense Conversations™ and what each one builds.
Buyer Sense Conversations wheel: the buyer at the center, surrounded by Interpret, Align and Defend, then Safety through Internal Action, then the seven conversations
The full framework — the buyer at the center of every conversation.

Reader references

What readers say.

Early reader reviews of Buyer Sense Conversations™ — from founders, executives, and investors on both sides of the table.

★★★★★

This well-crafted framework equips visionary founders with the structure and insight needed to drive lasting success and powerful sales momentum.

Portrait of Ludo Wijckmans
Ludo WijckmansScale-Up Expert & Board Advisor · Founder, StartExpand
★★★★★

As I was reading this book, page after page I kept catching myself thinking ‘this is so true, exactly what we go through’. I finally found a book that clearly describes what my team and I experience in enterprise sales as a startup. Petra just gets it. Her proposed Sensemaking process, instead of traditional selling, is excellent. Pure gold for any founder selling to big companies.

Portrait of Vedran Jelaca
Vedran JelacaFounder and CEO of Shopnosis
★★★★★

What makes this book powerful is not just its structure, but its empathy. Petra understands that founders operate without the safety net of brand, process, or sales infrastructure. Instead of asking them to imitate mature enterprise models, she gives them a framework grounded in buyer psychology and decision dynamics. Buyer Sense Conversations™ is a modern sales guide built for the reality of startup growth.

Portrait of Ignacio Sbampato
Ignacio SbampatoCybersecurity Executive & Investor · Former Chief Business Officer, ESET
★★★★★

A brilliant guide to decoding the buyer’s mind. Petra combines psychological insight with actionable strategy, creating a blueprint for anyone who wants to stop selling and start partnering.

Portrait of Robert Trnovec
Robert TrnovecSenior Executive, Technology & Financial Services
★★★★★

During my 20-year corporate career, I’ve been on both sides of the table — as a buyer and as a seller — and I’ve experienced the struggles from each perspective.

What this book does brilliantly is make sense of not only the internal buying process inside organizations, but also the human side of the selling–buying dynamic — the part that is so often overlooked. I work with startups every day and see firsthand how challenging B2B sales can be for early-stage founders. I’ve also sat through countless sales workshops and listened to many gurus promote approaches that simply don’t work for startups — or don’t work at all.

What I like about the book most is a clear, actionable “how-to” guidance part. It’s not theory — it’s usable. This book is definitely going on my must-read list for every founder serious about selling to B2B customers.

Portrait of Maja Križan
Maja KrižanCOO at Business Angels of Slovenia · Operations Manager at Vesna Deep Tech Venture Fund
★★★★★

I’ve known Petra Wagner long enough to say this with confidence: she doesn’t have opinions about B2B sales—she has earned conclusions.

What sets Petra apart isn’t just her experience with companies like Microsoft and IBM. It’s her deep understanding of how buying decisions actually happen—because she has been on the buyer’s side herself.

In a world where B2B sales are more complex, risk-driven, and buyer-led than ever, Petra brings rare clarity. She shows that progress doesn’t come from pushing harder, but from helping buyers make sense of complexity—of their problems, their trade-offs, and their decisions.

Her approach, Buyer Sense Conversations, isn’t about persuasion. It’s about creating clarity, alignment, and confidence—because that’s what truly drives decisions today.

If you care about selling in a way that reflects how buyers really decide, you’re in very good hands.

Portrait of Graham Hawkins
Graham HawkinsFounder & CEO | Author | B2B Sales Advisor

Why buying decisions stall

Interest is not the same
as decision confidence.

A positive meeting does not necessarily mean your buyer can move forward. Unresolved risks, competing priorities, and disagreement inside the buying group can stop an apparently healthy deal.

The connection to advisory.

Buyer Sense informs how I review real deals, coach commercial teams, and improve enterprise sales execution. We look at the decisions that still need to happen—not only the stages a seller has completed.

Explore complex deal advisory
Petra Wagner speaking about Buyer Sense at a conference

Talks & workshops

Buyer Sense, live.

I regularly speak and run workshops on buyer-centered selling at conferences, for accelerators, and inside companies. Sessions are practical and built around the audience’s real deals and challenges.

If you are planning an event or an internal session for your sales team, get in touch.

Invite me to speak

A clearer way forward

Let’s look at what is really
limiting your sales performance.

A focused conversation about your business, your priorities, and what needs to change.

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